The products that we sell on our store are digital goods and cannot be "returned", so your entitlement to a refund is designed with that in mind. For example, refunds do not apply for license upgrades or subscription renewals.
We always try our best to solve any problem with our products. So, it's nice that you ask for help before making a refund request.
We understand, however, that sometimes we may not be able to solve your issue or there may be circumstances in which a refund is warranted. In that cases, below are eligible reasons in which you can ask us for a refund:
1. Not as described or demonstrated.
With each product, we always include a clear description about its functionality, requirements and compatibility. We may also include videos to demonstrate how things work. Some products can be previewed or tried out directly on our demo server. If you find out something that is not as described or does not work as demonstrated and we can't fix it, please contact us for a refund.
Please note that changes of UI or functionality between each version of a product and compatibility with third-party products are not applicable for this reason!
2. Product has a security vulnerability.
If a product contains a security vulnerability, please stop using the product immediately and ask us for a patch. If the security vulnerability can't be patched, then contact us for a refund.
3. Unused products after 30 days purchased.
Somehow, you change your mind and decide not to use our products. If a product hasn't been downloaded from your account for 30 days, contact us to get your money back.
Remember that every time you click on the "Download" button on your "Downloads" page, we will consider that the downloaded product has been used and you can't get refund for that item.
4. It takes more than 3 business days to get support.
We offer 24/7 support, except Sunday and holidays. If you can't get support within 3 business days, feel free to ask us for a refund.
Last updated on October 3, 2021
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